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07 / INDEPENDENT UX STUDY · CONCEPT

Train travel, less guesswork.

An independent concept study for a clearer rail-booking journey.

MY CONTRIBUTIONIndependent UX study & concept design
TIMELINESELF-INITIATED · 2026
TEAM / CONTEXTSelf-initiated study
PLATFORMResponsive web concept
REFERENCEVIEW IRCTC BOOKING GUIDE ↗
INDEPENDENT CONCEPT STUDY · NOT AFFILIATED WITH IRCTC

Compare the journey
before you book.

01  Search route→02  Compare class & fare→03  Confirm booking

Concept direction based on public IRCTC guidance. No user testing or measured outcomes.

THE PRODUCT
CONTEXT

IRCTC’s published e-ticket guide describes a journey from account login and travel search to train results, class-level fare and availability, passenger details, payment, and ticket confirmation. In July 2026, the Ministry of Railways announced a beta website with seat availability across classes, fewer booking steps, saved passenger details, and fewer unnecessary distractions.

DESIGN CHALLENGE

Explore how a rail-booking experience can keep route, timing, class availability, and fare easy to compare, then make the steps from choosing a train to confirming a booking feel clear. This is a learning concept, not a redesign commissioned by or affiliated with IRCTC.

MY CONTRIBUTION

This self-initiated study uses IRCTC’s public e-ticket guide and the Ministry of Railways’ July 2026 beta announcement as source material. The proposed concept focuses on a comparison-first results list, a persistent journey summary, and a clear booking progress indicator. These are design proposals, not claims about IRCTC’s current production interface.

Make each next step feel clear.

Secondary research only: I reviewed IRCTC’s published booking guide and the Ministry of Railways’ announcement about the beta website. I have not conducted participant interviews or usability tests. A useful next step would be moderated sessions with first-time and frequent rail travelers comparing three journeys on mobile.

01Search a route
02Compare schedule and class
03Review fare and availability
04Complete details and confirm
DESIGN FOCUS

Study question: can travelers compare route, schedule, class availability, and fare together before committing to a train? Treat this as a hypothesis until tested with passengers.

A concept grounded in the public booking journey.

No live product deployment or measured impact. The outcome here is a proposed UX concept and a validation plan—not a performance claim.

01

Comparison-first train results

02

Persistent journey summary

03

Visible booking progress

04

Concept recommendations based on public guidance

Next, recruit a mix of occasional and frequent travelers, test real-world trip comparison tasks on mobile, and validate comprehension of class, availability, fare, and final confirmation. Revise the design based on observed task breakdowns and participant feedback.

PRIMARY SOURCESIRCTC e-ticket booking guide ↗Ministry of Railways beta announcement · 15 July 2026 ↗
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