I built a gym operations CRM prototype that brings member, payment, renewal, enquiry, and complaint workflows into an overview, alongside a map of AI-assisted agents. The supplied screens explicitly identify the build as a sandbox with sample data and integrations not connected.
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08 / GYM OPERATIONS · CRM + AI AUTOMATION
Gym automation CRM.
A gym operations CRM prototype that brings member workflows and AI-assisted reception into one view.
THE PRODUCT
Gym operations span routine member communication, sales follow-up, renewals, payments, and issues that need staff attention. This prototype explores how those workflows could be coordinated while keeping sensitive decisions with a person.
I built the gym CRM prototype and its automation experience. The screens show an operations overview, coordinated agent workflow, and human decision points; the videos demonstrate the gym-reception concept.
VIDEO DEMONSTRATIONS
See the gym reception demos.
The supplied videos present AI-assisted gym reception work. The interface is marked as a sandbox with integrations not connected; the sample figures are not live operational results.
Make each next step feel clear.
The supplied interface labels the environment a sandbox, states integrations are not connected, and marks the dashboard as prototype sample data. The agent map shows 10 agents across acquisition, member care, and renewal/reporting flows, with a final human decision step. These are prototype screens, not evidence of live integrations, real member activity, or operational performance.
DESIGN FOCUSAutomation should handle repeatable steps while keeping exceptions and consequential decisions visible to gym staff.
Coordinate routine work. Keep people in control.
The deliverable is a gym CRM prototype with an agent workflow map, an operations dashboard, and two video demonstrations. All displayed figures are sample data; the screenshots state that calls, messages, and payments do not leave the prototype page. No live adoption or business outcomes are claimed.
Overview of member, renewal, payment, enquiry, and complaint indicators
Agent workflow map spanning enquiries, follow-up, onboarding, retention, and renewals
Visible escalation path for decisions such as discounts, refunds, and disputes
Two video demonstrations titled around AI-assisted gym reception work
